Here at doddl HQ, we hope that you will be very happy with your purchase; however there may be times when you feel you need to return an item to us.
Change of Mind
There is no need to worry if you have had a change of mind with your purchase. We are happy to accept returns within 14 days of receipt for a full refund (excluding postage costs). Just simply email our customer service team at email@example.com to advise that you wish to return goods and we will give you a customer reference number to include with your return goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note, that all returned goods must be in a full unused condition and in their original packaging, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid (excluding postage and packaging costs) within 10 days. Please ensure goods reach us within 14 days of receipt to qualify for a full refund. Any items not returned to us within 14 days, will not be refunded.
Any products that you have received, which are faulty or have a defect, please email us at firstname.lastname@example.org to advise and we will investigate further.
We appreciate that you may change your mind about your purchase once received, however, there are a few pointers that we would like you to consider before you get in touch with us.
- Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
- If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge.
- Please notify us within 7 days from receipt of your order so we can process your customer reference number.
- Please ensure goods are returned to us within 14 days of receipt
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service.
Refunds and Replacements
Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days. Alternatively, if a replacement is required, we will dispatch this as soon as the faulty items are returned to us.
These terms do not affect your statutory rights.