Your questions answered.

Your questions answered.

  • What shall I do if I want to return my order?

    If for any reason you are not happy with your doddl, or you have any problems, please contact team@doddl.com and one of our customer service team will be able to help.

  • How long will my order take to arrive?

    It very much depends on where you are in the world but as an approximate guide, if you have purchased from doddl.com UK is 1 to 5 days (depending on which postal service you selected at checkout), Europe is typically 1 to 2 weeks.

    For customers who have purchased from our US doddl store delivery can take between 2-5 days

    Rest of world from either of our stores is typically 2 to 4 weeks, but could be up to 6 weeks for certain countries.

    Please contact team@doddl.com if you have any concerns about your order.

  • I've lost my doddl spoon/fork, can I buy a replacement?

    If you have lost an item, please contact team@doddl.com and one of our customer service team will be able to help.

  • What shall I do if I have a question about my order?

    Please contact team@doddl.com and one of our customer service team will be happy to help.

  • What countries do you deliver to?

    We deliver doddl from doddl.com and our US doddl store to countries all over the world and you can select your country at the checkout. We also have partners that sell doddl ‘in country’ and these can be found in the ‘where to buy’ section of the website.

  • How much does delivery cost?

    Please note that free delivery for orders over £25 relates to Royal Mail 2nd Class delivery, UK residents only.

    Delivery charges are specific to the country to which you would like your order delivered:

    • UK – Next day delivery £5.95 / 1st class £3.95/ 2nd class £2.95
    • Europe – Royal Mail International Standard £4.95
    • Worldwide – Tracked Delivery – £9.95

    For customers using our US shop please note free delivery for orders over $35 is for US residents only.

    • 1st Class – $3.95
    • Priority Mail – $8.95
    • Canada – $12.95
    • Worldwide – $14.95
  • When will I receive my order?

    For orders to the UK from doddl.com shop and for orders to the US from doddl US shop, you should normally expect your delivery within 5 working days from date of order placement, but it may often be sooner.

    For non-UK/US-Mainland orders, delivery time may be longer and therefore you should allow up to 2 weeks.

  • What is the cut off for next day delivery?

    You must order by 2pm to guarantee next day delivery. Please note next day delivery option is only available for residents in the UK.

  • Will all of my goods be sent at the same time?

    We will pick all your items together and ship your order at the same time. Depending on the number of sets ordered, will determine how best we package your items; however, all sets will be sent in the same package.

  • When do you normally attempt deliveries?

    Deliveries are likely to be in accordance with your normal post items and will depend on the delivery option you have chosen.

  • What happens if I am not in when a delivery is attempted?

    If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left. If a secure location can’t be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. Alternatively, the postman will leave a card for you specifying that your delivery can be collected from your local sorting office, within a set time-frame. A total of three delivery attempts will be made, after which time the parcel will be returned to us and you will be responsible for covering any postage costs to commence the delivery process again.

  • How do I track my delivery’s progress?

    We will notify you once your order has been dispatched and provide you with an estimated delivery date. If you have any questions please contact team@doddl.com.

  • Can I collect from a doddl Store?

    doddl cutlery bought directly from doddl is only available online. Therefore, all orders will be posted as per the services outlined.

  • Can I change my order after I have placed it?

    To cancel or remove products from your order, or to change the delivery address, please contact us team@doddl.com. If your order has not been processed we will try to accommodate the requested changes.

  • For international deliveries, who is responsible for import duties and taxes?

    You are responsible for covering the cost of any import duties and/or taxes that may apply to your specific country.

  • What if i change my mind and want to return my doddl?

    There is no need to worry if you have had a change of mind with your purchase. We are happy to accept returns within 14 days of receipt for a full refund (excluding postage costs). Just simply e-mail our customer service team at team@doddl.com to advise that you wish to return goods and we will give you a customer reference number to include with your return goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.

    Please note, that all returned goods must be in a full un-used condition and in their original packaging, unless the item(s) are faulty or defective (see below)

    Upon receipt of the goods we will give you a full refund of the amount paid (excluding postage and packaging costs) within 10 days. Please ensure goods reach us within 14 days of receipt to qualify for a full refund. Any items not returned to us within 14 days, will not be refunded.

  • There is a problem with my doddl - what shall i do?

    We are very proud of the high quality of our products, however in the unusual situation there is a fault or your product has a defect, please e-mail us at team@doddl.com to let us know and we will investigate further.

     

  • I returned my item but it got lost in the post, what do i do?

    Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service.